Every photo taken at the chair lands in your business's private library first. A client sees it in the LUX Booking app only when consent was given at the chair and the photo belongs to their visit.
- Open the client in the LUX Mirror app and check the photo is there. If it is not, it was never taken or was deleted.
- Check the consent on the visit. A photo taken without the client's on-glass consent stays with the salon and is never shared.
- Ask the client which email or phone they use in LUX Booking. It must match the client record in your app, or they are a different person to the system.
- Have the client pull to refresh in LUX Booking, or sign out and in.
Clients can withdraw consent later from LUX Booking; the photo then disappears from their side and stays in your library under the retention rules in the privacy policy.