5 articles
Fix it
Symptom first. Black glass, gestures, offline, photos, updates.
The mirror is black
Idle is normal. Here is how to tell idle from off, and what to check when it is off.
Gestures are not responding
Almost always light, distance, or a hand the camera cannot see.
The mirror is offline
The app says Offline, or you got an alert. Power, Wi-Fi, router — in that order.
A client cannot see their photos
Photos go to the client only when they consented and the salon shared them to the same account.
An update seems stuck
Updates take a few minutes and one restart. Here is what normal looks like and when to step in.